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Case Study

Great Northern Group - Epos Ready

The Customer

Great Northern Group is a Nottingham-based pub company with 11 bars, pubs and venues in Nottingham City Centre and the surrounding areas, including West Bridgford, Mapperley, Bingham and Newark. Due to having a very broad range of venues offering very different products/service styles with a different style of clientele in each, the diversity is a challenge.

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The target audience ranges from University students, locals, tourists, business visitors and party-goers. Their venues open from 8am serving breakfast/coffee right through to 1am playing a good mix of music and serving excellent food.

The Great Northern Group required a solution provider that could embrace their family feel as a business and be available 7 days per week during industry hours so they knew they would be looked after at key times.

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The Challenge

The objective was very simple as they wanted a partner that would grow with them and ensure their businesses/site managers and Head Office team would be supported and looked after. The relevant partner needed to be able to offer the following:

- Reliable fully functional Epos Software using TouchPoint

- Cloud Back Office offering to report using TouchOffice Web

- Stock Control and Stock Management using TouchStock

- Integration with Xero accountancy

- Integration with Como Loyalty

ICRTouch Authorised Partner, Epos Ready provided the solution for Great Northern Group.

The Solution

The Great Northern Group was able to re-use the majority of their 33 terminals. However, their Authorised Partner provided an invaluable upgrade to ensure they gain longevity and benefit from running the latest TouchPoint Software. Other software they have embraced during the rollout of ICRTouch is Webshop, TouchTakeaway and full integration with Como Loyalty for their own bespoke App.

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The Result

Being able to solve problems or rectify issues in a more timely fashion has meant they can keep trading more efficiently and get managers back to managing the front of house, rather than stuck in an office.

Something they didn't have before was the ability to have clocking in/out functionality via the Epos System. This has been massively beneficial to the company, as this has improved timekeeping at each venue and providing the managers with the ability to keep a track on staffing hours.

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