Bob Berts IBS 1920
Case Study

Ireland Business Systems provides exclusive EPoS support to Bob & Berts

Our Authorised Silver Partner, Ireland Business Systems (IBS) have been working with the Bob & Berts Coffee team for the past 10 years, completing multiple EPoS installations across the UK.

Bob Berts IBS installation
The brief - exclusive EPos provider for all new locations

Started with just a single store, the Bob & Berts team have built the business over the years, opening multiple stores across Northern Ireland, England and Scotland. IBS has completed EPoS installations at nearly 30 stores so far, across all 3 countries.

As the exclusive EPoS provider for Bob & Berts, IBS’ brief is to fully fit out every new store that’s opened. This has seen the Northern Ireland based team travel to many locations across the UK. The requirements for each installation are a fully functioning, integrated EPoS system that includes till terminals, digital kitchen order management and a centralised reporting system.

The installed systems must be easy to use for all Bob & Berts staff and work to streamline processes to provide efficient operations across every location, meaning staff can focus on providing incredible customer service.

Bob Berts IBS Counter
The solution - integration that helps streamline operations

IBS enjoys working closely with the builders, electricians and telecoms teams at every new site to ensure an efficient installation, making sure Bob & Berts are able to start welcoming guests as quickly as possible.

“It’s nice for our teams to work in a finished building. Often we’re providing the last piece of hardware that needs installing on-site so by the time we arrive everything is there waiting for us. Our teams do a lot of pre-programming and set up work before arriving on-site to ensure the fitting is as smooth and swift as possible.”

ICRTouch’s flagship software, TouchPoint provides incredible flexibility and functionality for all till terminals. Most Bob & Bert sites operate with 2-3 static terminals which are designed with ease of use in mind. IBS install terminals alongside cash drawers, customer-facing displays and integrated card readers at each location.

Bob Berts IBS Touch Kitchen

The TouchPoint tills integrate seamlessly with the order management system, TouchKitchen, which gives the kitchen teams complete control in handling their orders digitally.

To ensure the owners are able to easily keep track of business performance across their nearly 30 locations, a single TouchOffice Web back-office management system is in place.

The Bob & Berts management team also utilises TouchOffice Web to handle multi-level adjustments. For example, their locations in England offer an alternative menu to those in Northern Ireland and price level shifts are in place on core products.

Vouchers are also in use at the Bob & Berts sites, including the sale of gift vouchers and use of staff discount cards.

Bob Berts IBS Touch Point
The result - efficient installations and accurate multi-site reporting

Having been working with IBS since the very beginning, Bob & Berts has a successful, integrated EPoS solution that works across their entire business, giving the staff at every location the tools they need to efficiently and productively carry out their day-to-day operations.

"I have used IBS since we opened our first store. I have always found IBS to go above and beyond in ensuring that our stores receive the best possible service. I have confidence in ICRTouch software that allows us to track sales, stock, voids, footfall and much more across our estate spanning NI, Scotland & England. Recently we have implemented TouchKitchen for the chefs to have an easier time in the kitchen managing orders.”

Following training from the IBS team, Bob & Berts now complete all EPoS training in-house, which covers use of TouchPoint and TouchKitchen, supported by IBS whenever they’re needed.

As a result of implementing TouchKitchen management, mistakes are significantly reduced and chefs have the ability to peg orders, set preparation timers, rearrange and recall orders, improving efficiency and ensuring accuracy.

Thanks to the single TouchOffice Web account, real-time insights can be gained at every level - whether that’s across the UK at ‘Head Office’, regionally, or down to individual locations. TouchOffice Web gives so much flexibility and can be configured so Bob & Berts’ owners have a customised dashboard that shows them what they want to see, where they want to see it. From the 200+ default reports, information is available to them within just a few clicks on every aspect of their business such as profit and loss, transactions, stock levels, product sales, clerk sales and so much more.

Bob Berts IBS Counter1

IBS is in discussion with Bob & Berts to further evolve the ICRTouch ecosystem in place, including additional software products. They’re planning to install SelfService at the next Northern Ireland location and are considering implementing ByTable to support the full system.

"We are incredibly proud to be the EPOS supplier to Bob & Berts. They have had massive growth in such a short space of time and have quickly become a household brand on the high street. The team are all easy to work with, from the Directors down to the shop fitters and electricians, we all pull in the same direction.

Bob & Berts are always looking for the latest technology to help improve service to their customers so it’s great to have ICRTouch on hand with the latest solutions like TouchOffice Web, TouchKitchen and ByTable. It’s also worth mentioning the great team of store managers who take all advice on board which make our job a lot easier when programming or doing general troubleshooting. We look forward to supplying more stores in the future and working with ICRTouch on the growth of their TouchPoint software.” - Matthew & Catherine Madden, Ireland Business Systems Company Directors