Jersey Banner Hospoice
Case Study

Jersey Hospice Care - Checkout Jersey Limited

Jersey Hospice Care
The Customer

Jersey Hospice Care (JHC) is a charitable Association.

JHC provide specialist palliative nursing care. Services are provided within patients’ homes, at a Day Hospice and at the In-Patient Unit at Clarkson House, Mont Cochon.

A specialist team provides emotional bereavement counselling within the community. Education is a large element to their work, with a team dedicated to providing nurse training and development within Jersey.

In order to raise income to run the services, there are two retail shops, a large offer in St Ouen, a shop in St Helier, and a small but expanding retail offer at Clarkson House, Mont Cochon. These sell second-hand designer clothes, books, toys, and porcelain with staff employed at each location and an Income Generation team working on fundraising events and initiatives, along with a number of administrative functions that support the smooth running of the organisation.

Hospice Jersey 3
The Challenge

JHC required new EPoS systems to upgrade the current point of sale system in their two retail outlets, with a possibility of one further retail area.

The existing system consisted of four standalone cash registers with three card terminals at St Ouen, one cash register and one card terminal at the shop in St Helier, and one card payment terminal at Clarkson House Reception. The cashing up procedure was handwritten on paper and very labour intensive. It also did not provide any detail on individual items or ranges therefore limiting the ability to see sales trends.

Before choosing an EPoS supplier, JHC wanted to ensure their new system would be able to meet the following requirements:

  • Control stock levels and pricing on their donated and bought in goods
  • Integration with their accounting package
  • To have full financial reports and digital management of their sales and stock
  • In-house stock taking
  • An efficient and accurate pricing/ticketing system
  • A fast integrated card payment option
  • A customer loyalty scheme
  • To view reporting quickly from anywhere
  • Increase the speed and efficiency of transactions and reduce human error
  • Easily amend/update price points in order to allow special offers and reactive pricing
Hospice Jersey 4
The Solution

JHC chose Checkout Jersey to install an ICRTouch solution that would meet their requirements.

  • 4x TouchPoint Tills

  • TouchOffice Web

  • SagePay VX820 integrated card payments

TouchPoint was installed on 4 x Aures Yuno tills. The intuitive systems made it easy for the volunteer staff to learn and begin making sales. Digitising their reports made the End of Day cashing up procedure quick and easy. Daryl Mavity of Checkout (Jersey) Limited explains the ease of training 30+ staff to use the EPoS system, “we installed demonstration units at each site and provided basic training to managers, this then allowed for volunteers and other staff to come in and be trained as well as experiment with the demonstration unit well in advance of the actual installation.“

Loyalty features come as standard with TouchPoint. JHC now have access to customer points & rewards schemes, discount vouchers and mix & match offers, all programmable from TouchPoint to encourage return custom. Daryl explains, “Checkout designed a new skin for TouchPoint with Jersey Hospice in mind, this was based on the Retail Skin but with much of the button layout replaced with large clear and simple to find buttons.”

TouchOffice Web cloud business management software will aim to allow JHC control over their stock. To make stock control easy for JHC, they will begin barcoding various stock items over the Christmas period, and then next spring barcode their entire range across all three retail areas. They will then be able to quickly scan items to count stock, easily track their Ins & Outs and schedule reordering of stock accurately.

Real-time and historical sales reports will enable JHC to monitor and quickly identify sales trends and patterns, then digitally make their programming changes.

TouchPoint was equipped with SagePay VX820 integrated card terminals, enabling fast card, contactless and mobile payments to be made without the risk of manual input error.

Daryl tells us the challenges of the install, “The largest hurdle to overcome in this project was the fact that we would be replacing an old cash register based system which was being operated by in excess of 30 volunteers. After the install we have had just one minor support call from JHC, those I have spoken to all love the new till system.”

Jerseyhospice 2
Future Rollout Plans

Over the Christmas period JHC will be barcoding a selection of their stock items.

A further EPoS system to be installed at Clarkson House reception in the new year to enable transfer of all transactions.

Next spring they will be barcoding their entire range across all three retail areas.

Related:Checkout Jersey Limited - Partner Focus