BH Live is the south coast’s leading leisure and event operator and a social enterprise that designs and builds engaging experiences to inspire people and enrich lives. With more than three million visits a year and over £35 million turnover it is at the heart of the UK’s growing social economy. Last year BH Live contributed an estimated £66.3 million to the local economy through business and cultural tourism.
BHLive chose an ICRTouch EPoS system, through Authorised Partner CCM EPOS to enhance their business and they now have 100 TouchPoint terminals all linked to the instant and reliable cloud-based back office software, TouchOffice Web.
TouchOffice Web allows BH Live management to view and analyse real-time sales data from all 100 of their connected TouchPoint terminals instantaneously. BH Live now have deep business insights at their finger tips and can run their business on-the-go. TouchOffice Web drills down into head office, site level or even individual employee information. Historical sales data is available, which can be sorted into date range graphs and charts making it easy to identify sales trends and patterns.
The cloud-based back office system provides the ability to manage stock orders and transfers, adjust product price level units (PLU's) linked with the TouchPoint till and management of TouchTakeaway, a custom branded online shop from ICRTouch.
TouchOffice Web also links with popular accounting software Xero which allows businesses to view their financials, send invoices and reconcile online.
Lee Howard, Head of Support and Development at CCM EPoS, who provided the installs for BH Live said,
"BH Live originally came to us with the remit of a cloud based back office solution. It needed to be quick, easy and reliable. Along with the power to get all the in depth analysis for the finance departments.
With sites across the south coast and London, a firm grip was needed on control of the estate.
BH Live were not keen on a dedicated server for their back office and all the associated networking, maintenance and running costs. So a web based solution was the only option.
We are proud to have had a hand in this project since day one and are continually pleased with its ongoing development and success. We would like to take the opportunity to thank ICRTouch for all their support and constantly keeping the ICRTouch suite of products relevant in the modern and fast changing world of EPoS.
We now have a significant portion of our customer base using touchoffice web, enabling them to truly take control of their business."
CCM EPOS are a professional, responsive and helpful team of people based in Dorset who not only care about their customers, but also provide excellent advice on the best ICRTouch EPoS systems to suit your business needs. Specialising in touchscreen point of sale systems, with the option to buy, rent or lease.
TouchOffice Web is a Cloud-based version of ICRTouch’s popular TouchOffice EPoS back office software. With this powerful web-based EPoS system, any time, anywhere in the world, any number of users have access to live and archive sales data, via a computer, tablet, smartphone and more.
The current EPoS solution was hard to use, and resulted in frequent bill queries throughout an event - tieing up staff and slowing down service. After witnessing how the system was used during matchday, the commercial director immediately called in