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Cash drawer not firing in sales mode


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#1 tvt

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Posted 08 July 2015 - 07:35 AM

Good afternoon,

 

I have a new install of a Posiflex XT 3000 and the drawer is not firing during sales. I've set the com port to com1 and Posiflex RS232 drawer and done the reg edit. (it has something on com1 for the drawer). It works when I do a report. The clerks are not in training mode and it is licenced. I'm all out of ideas.

 

Any suggestions?

 

Many thanks



#2 tvt

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Posted 08 July 2015 - 07:35 AM

Also checked the cash and credit card buttons and they are set correctly

 

:wacko:



#3 Darren ICR

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Posted 08 July 2015 - 07:35 AM

Yes, what version are you using and where have you put the entry in the registry?


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#4 tvt

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Posted 08 July 2015 - 07:35 AM

it was 2014 demo but I've updated it online



#5 Darren ICR

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Posted 08 July 2015 - 07:35 AM

So what version is it now and where have you put the registry setting?


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#6 rob0411

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Posted 08 July 2015 - 07:35 AM

It won't fire the drawer in DEMO mode


Knowledge is knowing that a tomato is a fruit, but wisdom is knowing not to put it in a fruit salad  

(The goal of software engineers is to make bigger, better, idiot proof software.The goal of the Universe is to make bigger, better idiots.

As a race, the universe is winning.)
 
Realise the impotence of proof reading everything you publish :P



Oh, vote rob0 :yes:

 

http://www.icrtouch....hat-time-again/


#7 tvt

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Posted 08 July 2015 - 07:35 AM

In HKLM - Software - ICR - ICRTouch

 

as per instructions on here. I will double check them now.  As I said, it works during reports



#8 tvt

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Posted 08 July 2015 - 07:35 AM

it's not in demo mode



#9 rob0411

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Posted 08 July 2015 - 07:35 AM

it was 2014 demo but I've updated it online

 

Only going on what you said :P


Knowledge is knowing that a tomato is a fruit, but wisdom is knowing not to put it in a fruit salad  

(The goal of software engineers is to make bigger, better, idiot proof software.The goal of the Universe is to make bigger, better idiots.

As a race, the universe is winning.)
 
Realise the impotence of proof reading everything you publish :P



Oh, vote rob0 :yes:

 

http://www.icrtouch....hat-time-again/


#10 Darren ICR

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Posted 08 July 2015 - 07:35 AM

if using TouchPoint 2014 the entry should be created in HKCU- Software - ICRTouch - TouchPoint


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#11 tvt

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Posted 08 July 2015 - 07:35 AM

Yes. You're quite right.

 

I did it the other day and it worked so I must have been a bit cocky and read it too fast ! 

 

Thank you-  all sorted

 

:)