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"We find the support from ICRTouch is like no other heart, they really help us help our customers and they know the software inside out"

Dan, Business Reply

CollectionPoint

CollectionPoint displays in-progress orders, software that will keep the waiting area organised by allowing customers to view their order status.

CollectionPoint displays open orders on a screen or monitor directly from the TouchPoint till, so that customers can take a seat and keep an eye on their order's progress in the queue. When an order is ready to collect, an attention grabbing animation for the corresponding ticket will pop-up on the screen along with an audio announcement to notify the relevant customer that their order is ready for collection. A simple solution to a common crowding problem.

CollectionPoint is customisable and can be branded to match the venue's interior design. It's design features also provide an opportunity for advertising space on a display that customers will be fully engaged in for a number of minutes, maximising the potential for promotions and the possibility of additional advertiser revenue. 

Whether it is for restaurants, attraction parks, warehouse stores or waiting rooms, CollectionPoint can provide a simple yet professional way of notifying customers where their ticket is in a queue, the current average waiting time and when their ticket is called.

For those times when customers cannot wait within view of the screen to track their order progress, CollectionPoint features an online progress tracker for orders. This feature allows for congestion around the collection point to be reduced if necessary.

CollectionPoint is also fully integrated with TouchKitchen (kitchen video available on iOS, Windows and Android), to allow the chef to notify completed orders direct from the kitchen.

 

See Also:

Bristol Council and Caffe Gusto take CollectionPoint with LBS - Caffe Gusto is a chain of cafés and coffee shops with 9 outlets in Bristol, London and Surrey. As part of a multi-million pound refurbishment of the Bristol City Council offices, Caffe Gusto won the contract to provide services for the onsite coffee shop.