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CCM EPoS install ICRTouch in all vapourtrade.com stores.

Partner Name: CCM EPoS
Area: Dorset and surrounding areas
Contact: 01202 302666
Web: www.ccmepos.com

The Customer - vapourtrade.com

vapourtrade.com is your one stop shop for all of your vaping needs. Their aim is to keep things simple and provide you with all the information, equipment and supplies you need.

vapourtrade.com currently has 6 store locations with 3 more coming soon, where you can collect your orders from. 

If you live nearby and prefer to not wait for your items to come in the post, vapourtrade.com stores are located in Winton, Bournemouth, Bearwood, Totton, Southampton and Portsmouth, you can find the addresses to all of their stores on their website. Three stores in Bristol are coming soon.

The Challenge

vapourtrade.com first approached CCM EPoS when they were at the three store mark. At this point they had a variety of different touchscreen hardware across the stores. The current back office system wasn’t performing for them how they wanted and they were frustrated with EPoS all together. This was hindering expansion as without an accurate stock control system, there wasn’t enough control to move forward with the business. The challenge was to get everything back on track and show them how the right system really could “enhance your business”.

The Solution

After several in depth meetings discussing system architecture and functionality, a completely new program of ICRTouch TouchPoint was installed into the first three stores. This made things a lot clearer and simpler for the staff to put through transactions. This also ensured that the information for head office was recorded in the desired way and left scope for adding additional products in a fast moving versatile market.

The next stage was the back office. TouchOffice Web was installed across all sites. With its real time polling, full stock control including branch transfers and drill down capability; CCM EPoS believed it really was the only solution.

The Results

Efficiency across the three stores increased instantly. Head office were always aware of the stock the stores required, which saved time phoning around and getting staff to count the shelves. Any discounts or transaction queries could be drilled down into from head office enabling an instant bird’s eye view of the estate.

Once the first three stores had settled, the current technology was expanded. HTML rear advertising displays were added to all tills to advertise current promotions and returns policies. The adverts are controlled via google slides and enable changes to be made from anywhere in the world. Credit card terminals were integrated into the EPoS system to speed up the average transaction time and remove miskeys on the pinpad.

Three more sites were then born using the same structured roll out plan. Hardware at the new sites comprise of:

• Varipos 715 - with TouchPoint installed
• 10” rear advertising display
• Thermal printer
• Cash drawer
• Credit card terminal

With six current sites and three more on the way, we at CCM EPoS wish vapourtrade continued success and thank them for the business.

Kim Bishop of vapourtrade.com says, “We originally contacted CCM EPOS seeking some advice as our EPOS provider at the time were not able to help us with the issues we were experiencing. I spoke with Lee Howard, who was more than happy to answer my questions, despite us not being their customer. We were so impressed with the service we received, a decision was made to make the switch over to CCM and we have never looked back. We were set up with the ICRTouch TouchOffice Web online system and had our stock file and till layout created by CCM. Giles and his team are always happy to help and always give fantastic customer service. We highly recommend CCM EPOS and ICRTouch to anyone looking for an EPOS provider and back office system.”

To find out more about vapourtrade.com see their website

To find out more about CCM EPoS see their website.